Today most of the people used WordPress themes for creating their website. Sometimes it has been seen that many a time your WordPress may not work properly. Whenever this kind of situation occurs we need to get the WordPress Support to get the online support form the WordPress experts. We help many customers daily by providing them with the best WordPress support and help services.
It is usually viewed that most of the people don’t get the proper help for their WordPress site because they don’t know the proper technique to ask for WordPress Support and help. In this article, we will learn about how to ask for the proper techniques for WordPress Support and how you should get properly on time.
Points to be considered in mind before asking for WordPress Support
As we all know that WordPress is free software that can be used for making websites. Anybody can use it to create a website of his own. All the modern plugins associated with it are also free.
So, the first thing you will have to keep in mind that WordPress is an open-source Community project so anyone who wants to ask any type of queries related to WordPress has the right to ask for help and support from WordPress forum. Anybody also has the right to give suggestions and feedback to the queries of the customers.
Many times many developers develop the theme in their meantime so the theme doesn’t need to be that useful for your website. There are many chances that these themes will not work properly up to that point. So users get frustrated after some time. That is the only reason that most of the people back off their hands from these themes.
Usually, it has been seen that most of the developers earn their income by doing freelancing work for the clients. Most of the developers will help you with a few small things, but most of the time they will help you after getting paid for it.
How to ask the right questions properly?
A support forum is the best place for asking support for free plugins. You can find the support forum by traversing to the required plugin’s page on the repository and clicking the support tab.
Before creating the support thread always ensure that you have gone through the FAQ page.
If you really can’t find the solution in the support forum then you can find the best solution to google. Meanwhile, if someone has answered that question then you can easily get the proper guidance.
In your support thread, you always have to be respectful, clear and concise. A working example can have a bad impression on the support forum.
If you ask your queries properly and politely then you can easily find the solution to your problems very easily.
Let us consider an example of how to ask for queries and support effectively from the support forum.
|Thank you for creating your awesome XYZ plugin. For some reason, I can’t get it to do the right thing, and I’d appreciate if you could help me with it.|
I am using WordPress version:
Plugin Name Version:
I have done this:
I hope the plugin to do this:
Instead, it did so: (include an error message here)
My site is hosted with:
I have tried the following solutions:
I tried the problem in the following browsers:
Thanks for taking the time to help. I appreciate it 🙂
So in this way you can address all the necessary details to the developer of the theme so that the developer would answer your question. There are many chances that they might ask your website URL so that they can discover the real reason behind the malfunctioning of your website.
It is also advised to reach the authenticated social media account of the developer because that increases the chances of getting a faster response.
If you are experiencing any type of issues WordPress then it is strongly recommended to ask for WordPress Support and help within 24 hours for getting proper and concise results and services.
It is strongly advised to not to call the developers at any cost. It will increase the chances of ignoring your Questions by considering it as spam or something like that.
Commercial plugins + themes
When it comes to commercial plugin then it is strongly recommended to use the appropriate channel for support and help. It is usually seen that most of the commercial products like Gravity forms, Studio Press, Sucuri, etc have a separate support area. A user can ask questions from anywhere from their designated support areas. This will help the customers to get the Proper WordPress Support form the support from the support areas.
All the commercial themes provide the World’s best support because for them customers priority is the first basic step for getting success.
So, that is the only reason that they help you in every possible manner. You can also take help from google if you are getting the proper guidance. Well, the chances of getting help from google are very rare as most of the time the developers answer the questions which are being solved by the experts.
It is always advised to solve the common problems by yourself. This is because nobody is going to help in common WordPress Problems. If you are facing any kind of test plugins conflicts then you can uninstall/deactivate all the WordPress plugin and then activate them one by one.
You can also fix the common errors that you may have encountered like:
- WordPress white screen of death
- Internal Server Error
- Error establishing a database connection
- Out of memory error
- Free your cache if you are using the caching plugin
- Hard Refresh (Ctrl + F5)
So far we have discussed how to ask for proper WordPress Support and help. Usually, it is being seen that many times of the problems occurred in the WPLMS, education themes, and many other free themes so it is highly recommended to use the commercial themes because they provide the best WordPress Support and help services to the customers to ensure better results.